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Privacy Policy

Privacy Policy

This privacy policy explains how Vivid Impressions processes personal data in connection with its website and print studio services, including photo and art printing, file review, test prints, and local collection or delivery in Chiavari. It also explains the main choices and rights available to users under applicable data protection law.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
User Rights

Your Rights

Depending on applicable law, users may request access to their data, correction of inaccurate information, deletion where appropriate, restriction of processing, objection to certain processing, and portability of data provided by them. Some requests may not be granted if we must keep information to comply with legal duties or to establish, exercise, or defend legal claims.

Available rights depend on the legal basis and the nature of the processing involved.
Requests

How to Make a Request

To exercise a privacy right, users should provide enough information to identify the relevant data and the nature of the request. We may ask for additional details to confirm identity and protect against unauthorized disclosure. If a request is complex or repetitive, we may respond within the time allowed by law and explain any lawful limitation that applies.

Requests are handled after reasonable verification of identity and scope.
Data Retention

Data Retention

We retain personal data for the period necessary to manage inquiries, prepare quotations, produce prints, handle payments, support delivery or collection, and maintain business records. When data is no longer needed, it is deleted, anonymized, or archived only where retention is required by law or for legitimate recordkeeping purposes.

Data is kept only for as long as needed for the stated purpose or for legal compliance.
Policy Updates

Policy Updates

When this policy is updated, the revised version will apply from the date it is made available on the website unless a different effective date is stated. Users should review the policy periodically to stay informed about how personal data is handled.

We may revise this policy to reflect legal, technical, or operational changes.
Personal data

Data We Collect

We may process identification and contact details, order and inquiry content, uploaded image files, file specifications, proofing preferences, payment-related records, delivery or collection details, and technical data such as device and usage information. For print services, we may also process information needed to review resolution, crop, size, paper choice, and production instructions.

The categories collected depend on the service requested and the information provided by the user.
Data sources

Sources of Data

We collect personal data when users submit an inquiry, send files, request a quote, approve a test print, place an order, arrange collection or local delivery, or communicate with us by other available channels. We may also receive technical data automatically through the website, including cookie-related information and basic interaction logs.

Information is obtained directly from users and from the systems used to operate the website.
Cookie types

Types of Cookies

We may use strictly necessary cookies to support core site functions, functional cookies to remember settings, and analytics cookies to understand how the website is used. Cookies may be session-based or persistent, depending on their purpose. We do not use cookies to collect more information than is reasonably needed for operation and improvement of the website.

Cookie use is limited to standard website functions and related measurement or preference purposes.
User controls

Cookie Controls

Users may block or delete cookies through their browser settings. Some cookies are necessary for the website to function, while others support analytics or preference storage. Limiting cookies may affect site performance or certain features, but it does not prevent users from browsing the public pages of the website.

Cookie preferences can be managed through browser settings and, where available, site controls.
Privacy Office

Contact Details

Privacy email
[email protected]
Privacy phone
+39 312 936 1933
Postal address
Via Principessa Mafalda di Savoia 6, 16043 Chiavari
Privacy contact

Use the contact details below for privacy questions, requests, or notices.

Contact Page
GDPR

Regulation

GDPR Notice

We process personal data as a controller for the purposes described in this policy and on the legal bases permitted by the GDPR, including performance of a contract, steps taken at the user's request before entering into a contract, compliance with legal obligations, legitimate interests, and consent where required. The scope of processing depends on the user's interaction with the website and print services.

Where the GDPR applies, users in the European Economic Area are entitled to the protections described in this policy.
Reference materials
RegulationGeneral Data Protection Regulation (GDPR) - EUR-Lex
Supervisory AuthorityGarante per la protezione dei dati personali
This section is intended for users whose data is processed under the GDPR.

GDPR-aware data handling

GDPR Rights

Where the GDPR applies, users may have the right to access, rectify, erase, restrict, or object to processing, and to receive a copy of certain data in a portable format. Where processing is based on consent, consent may be withdrawn without affecting prior lawful processing. Users may also lodge a complaint with the competent supervisory authority.

GDPR rights are available subject to the conditions and limits set by law.
Purpose of use

Purposes of Processing

We use personal data to respond to inquiries, review uploaded files, assess resolution and crop suitability, discuss size and paper options, prepare quotes, manage test print review and final approval, produce printed products, arrange payment, support collection or local delivery, maintain records, and operate and secure the website. We may also use limited technical data to troubleshoot issues, prevent misuse, and understand how the site is used.

Note
Processing is limited to the operational needs of the website and print studio.
Third-party sharing

Service Providers and Partners

We may share personal data with operational partners that support website hosting, communication handling, file transfer, payment processing, and delivery-related services. These recipients act under instructions or contractual arrangements appropriate to their role and are expected to use the data only for the services they provide to us.

Note
Service providers receive only the information needed to perform their assigned tasks.
Legal basis

Legal Disclosures

We may disclose personal data to public authorities, courts, or other parties when required to comply with applicable law, respond to lawful requests, protect our rights, or address security and fraud concerns. Any disclosure is limited to what is reasonably necessary for the relevant purpose.

Note
Disclosure may occur when a legal duty, court order, or similar requirement applies.